2020 Customer Service

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In today’s service-industry, organizations must focus on proactively creating a customer experience that draws customers in and makes them want to return. By understanding your customers’ motivations and examining each customer touch point,

About the Course

Learn to identify and profile your customer base; analyze their environment, develop tools to access that base, and learn techniques that can enhance your company's image to your customers.  We will review five operating principles through... See more interactive exercises.  In this course, you'll have an opportunity to review your organization and your own strengths and weaknesses.

Course At-A-Glance

Fee:  $249.00

Course Sections

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