In today’s service-industry, organizations must focus on proactively creating a customer experience that draws customers in and makes them want to return. By understanding your customers’ motivations and examining each customer touch point,
All cancellations will be subject to a $25 course cancellation fee. Course fees will be refunded based on cancellation date as listed below: 6 days or fewer before class: 0% refund 7-14 days before class: 50% refund, less $25 cancellation fee 15 days or more before class: 100% refund, less $25 cancellation fee For a course refund, contact the Fiscal Department at 317-274-5006 or firstname.lastname@example.org. Please allow six weeks processing time for check refunds and 10 business days for credit card refunds.